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Terms and Conditions

Welcome to Térapy Ceylon Online Shop. This website is owned and operated by Ranfer (Private) Limited, a company registered and operating in Colombo, Sri Lanka.

Throughout this website, the terms “we”, “us” and “our” refer to Ranfer (Private) Limited its holding company and any of its affiliated companies forming part of the Ranfer Group of Companies whilst “you” and “your’’ refer to any person accessing and/or using this website.

Your access to and use of this website (www.terapyceylon.com) is subjected exclusively to these Terms and Conditions.  Hence, we recommend you to read these Terms and Conditions carefully before continuing to use the website. By accessing or using any part of this website;

a) You agree to be bound by these Terms and Conditions including any changes thereto; and

b) You represent that you are at the age of majority in accordance with the laws of your country of residence and you also represent that, you being a major you have given us your consent to allow any of your minor dependents to use this website.

By accessing this website you agree to the terms and conditions stipulated herein. If you require a soft copy of the Terms and Conditions to be emailed to you, we will be happy to do so. Please drop us an email on terapist@terapyceylon.comand one of our Customer Care Térapist will get in touch with you.

Secure Transactions

The team at Térapy Ceylon is committed to offering you the safest and most secure Térapeutic experience. We may receive and store any information, including personal information, whichyou choose to send to us or enter directly or indirectly on this website or submitto us in any other way, including through cookies. Such information may be used, transferred or disclosed to the extent that we are permitted to do so by law, for improving your browsing experience, administering the website, sending marketing and/or non-marketing communications, for any legal proceedingsandfor any other purposes as specified in relevant parts of this website or in our Privacy Policy.

All our website’s financial transactions are handled through reputed third party payment services providers. We will share information with these service providersonly to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries (if any) relating to such payments.

You are responsible for keeping your password and user details confidential. For more details please refer to our Privacy Policy.

We reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. We recommend you review our Privacy Policy for any changes since your last purchase. If you have any questions, or would like further clarification, please contact us on terapist@terapyceylon.com

Accuracy, Timeliness and Completeness of information

Whilst we use reasonable attempts to ensure the accuracy, timeliness and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete or being historical. Any reliance upon the material on this website shall be at your own risk.

Prices and Payment

All prices are listed in United States Dollars with an option of selecting the currency of your country of residence. Products purchased may be subject to taxes, customs duties and fees levied by the destination country, depending on the regulations in your country.  Such charges are not included in the prices and/or shipping costs and are payable by the customer. 

Prices, description, availability of our Productslisted on this website are subject to change at any time without notice.

Credit Card Safety:We use the latest technology to protect your credit card information. You can place your orders using our 128 bit secure server. We do not offer an off-line payment method and hence no credit card details should be communicated unless it’s through our sites payment gateway, under the https://www.terapyceylon.com. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you.

Credit Card Payments:Charges to your credit card will be shown as Ranfer (Private) Limited.

Delivery

We use all reasonable measures to adhere to the delivery timescales. Please see the Delivery Policy page for detailed information on delivery timescales. As we use Aramex, a reputed third party operator for deliveries, any delays or mishaps are completely out of our control.

Communication & Marketing

By subscribing to Térapy Ceylon and providing us with your e-mail, postal address and telephone number you consent to receive communication from us about our latest Products and special offers. Our emails refer to the Products we offer, which we think may be of interest to you.

However, at any time if you feel the communications are not relevant to you, youhave the option to opt-out of receiving marketing communications from us. If you do not wish to receive e-mail marketing from us drop us an email on terapist@terapyceylon.com, from the email address you would like us to remove you from and mention “REMOVE” as the subject

Out of Stock Items

All Products are subject to availability. In the event we are out of stock of the item you have ordered, one of our Térapists will contact you within two (2) working days. We will communicate the expected delivery date of the item.

If this date does not suit you, please email us back on the same email and cancel the item from your order, and we will refund you in full, or you may choose an alternative product of the same value.

Back-ordered products include items that are not currently in stock. Should this occur, we would e-mail you with the anticipated dispatch date. If for any reason we determine that a back-ordered item will no longer be available, we will notify you immediately by e-mail.

Returns, Refunds& Cancellations

Please check our page on Return policy for more details.

Warranty and Disclaimer

This website and all Products are delivered to you on an ‘as is’ and ‘as available’ basis, without any representation, warranties or conditions of any kind, either express or implied, statutory or otherwise, including warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement including that information on this website will be complete, accurate, reliable, timely, that access to this website will be un–interrupted or error–free or free from viruses, that this website will be secure, that any advice or opinion obtained from the Ranfer Group through this website is accurate or to be relied upon and any representations or warranties thereto are  accordingly expressly disclaimed.

Under no circumstances will we, our Shareholders, Directors and Officers be liable (regardless of whether such losses where foreseen, foreseeable, known or otherwise) for loss of data, revenue or anticipated profits, business, opportunity, goodwill and/or losses suffered by third parties and/orany indirect, consequential, special or exemplary damages arising from the use of this website regardless of the form of action.

Expiration of products

All expiration dates of products are clearly marketed on the pack and are tamper-proof inkjet printed at the time of production. All products will be sent to you in the freshest conditions with expiration dates not less than 6 months from the time you receive the product.

Medical Disclaimer:We strongly recommend that if any condition persists that you seek the advice of a qualified health professional. Special care should be taken when treating children, in pregnancy or for any ongoing disease and we recommend that you seek the advice of a qualified health professional in these cases. Due care should be taken for any allergies you may have and a medical practitioner should be contacted immediately in the case of any reaction. All information given is not intended to diagnose, treat or cure any condition or individual. If you are using supplements you should always inform your professional health practitioner or herbalist. We shall hold no liability whatsoever for any losses you may suffer in regard of the above.

Third-party Links Disclaimer:Links on this website may take you to third-party websites; however we accept no responsibility for the content, accuracy or function of these other third party websites.

Limitation of Liability

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from an act or omission or negligence by us or our employees and agents or your use of any of the Products or for any other claim related in any way to your use of the Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Product.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Product or part thereof.

General Terms

We reserve the right to update, change or replace any part of these Terms and Conditions including any component in this website and our policiesat any time without prior notice by posting updates and changes online.

We reserve the right to modify or discontinue the Products (or any part or content thereof) at any time without notice.

We reserve the right to refuse to supply any person or company for any reason or for no reason. For more details please refer our Refund Policy.

We highly appreciate all your reviews, ratings, comments, feedbacks and suggestions as long as those are not, in our sole discretion, unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. You are solely responsible for any comments you make and their accuracy, however you hereby agree that we, without any restriction, have a right to edit, copy, publish, distribute, translate, remove and otherwise use in any medium any comments that you forward to us.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All material and information on this website including without limitation any logo, design, text, graphic, research details, packaging design and their arrangement (“Content”) are licensed to or owned by us. You must not copy, edit, distribute, republish, download, display, post or transmit the content in any form or by any means including but not limited to electronic, mechanical or otherwise without our prior permission or the written permission of the copyright owner. Nothing contained herein can be construed as giving permission in respect of the use of Content for any purposes.

If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract shall only continue to bind the parties if it is capable of continuing in existence without the unfair terms.

These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before accepting them. You hereby agree to indemnify and hold us, our subsidiaries, employees and agents harmless against any damages or claims including reasonable attorneys’ fees brought about by your violation of these Terms and Conditions.

You will become the owner of your purchases once we have received your full payment for such purchases.

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